ppvio Privacy Policy

ppvio may collect the following information to provide you with the best possible service:

1.1 Information you provide directly

When you open an account or use services on ppvio, the information you provide yourself includes:

• Full name and date of birth (for age verification — only for users aged 21 and above)
• Email address and mobile number
• Bangladeshi National ID number (for KYC verification)
• Banking and mobile financial service details (bKash, Nagad, Rocket, Upay — for transaction processing only)
• Password (stored in encrypted form)
• Information provided through support tickets and live chat

1.2 Automatically collected information

While you use ppvio, the following technical information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Session log data — which pages you visited and how long you stayed
• Cookies and similar tracking technologies
• Gaming history, bet amounts, and transaction records

1.3 Information received from third parties

To prevent fraud and verify identity, ppvio may receive limited information from trusted third parties. This information is never sold or shared without authorization under any circumstances.

ppvio uses your information only for the following legitimate purposes:

1. Account registration, verification, and management — to confirm your identity and keep your account secure.
2. Financial transaction processing — to accurately carry out deposits, withdrawals, and bonus payments.
3. Customer support — to resolve your issues through 24/7 Bengali live chat and email support.
4. Fraud prevention and security — to prevent unauthorized access, money laundering, and other illegal activities.
5. Ensuring responsible gaming — to monitor playing patterns and identify and prevent problematic behavior.
6. Service improvement — to analyze data in order to further improve the user experience.
7. Legal compliance — to comply with applicable laws and regulations.
8. Age verification — to ensure that only users aged 21 or above can use ppvio.

ppvio may share your information with trusted parties only in the following limited circumstances:

3.1 Service providers

With selected third parties for payment processing, identity verification, and managing technical infrastructure. These organizations may use the information only for specified purposes and are also bound by strict confidentiality agreements.

3.2 Legal requirements

Information may need to be disclosed due to court orders, government investigations, or legal obligations. In such cases ppvio will make every effort to ensure maximum protection within the bounds of the law.

3.3 Business restructuring

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. However, the new organization will also be required to follow this same privacy policy.

ppvio uses cookies and similar tracking technologies. These are stored as small files in your browser and help improve your experience.

4.1 Types of cookies

• Essential cookies: Required for the website to function properly. Without these, login sessions and transactions are not possible.
• Functionality cookies: Used to remember your preferences (such as language settings).
• Analytics cookies: Used to understand website performance and usage patterns.
• Security cookies: Help detect and prevent fraudulent activity.

4.2 Cookie controls

You can disable cookies from your browser settings. However, please note that disabling essential cookies may cause some ppvio services to not work properly, such as the login and payment process.

ppvio takes industry-standard technical and organizational steps to keep your information secure:

ppvio retains your information only for as long as necessary. The retention period depends on the following factors:

• All relevant information will be retained while the account is active.
• After an account is closed, financial transaction records will be kept for the period required by applicable law.
• KYC information will be retained for as long as necessary to meet legal requirements.
• Customer support logs and communication records will be kept for a set period for service improvement and dispute resolution.
• Security-related logs will be retained for a limited period to prevent fraud and misuse.

Once the specified period has passed, information will be securely deleted or anonymized.

As a ppvio user, you have the following rights regarding your own information:

1. Right of access: You can find out what information we hold about you and how we are using it.
2. Right to correction: If any of your information is incorrect or incomplete, you can request a correction.
3. Right to deletion: In certain circumstances you can request that your information be deleted, though some information may need to be retained due to legal obligations.
4. Right to object to processing: You can object to your information being processed for specific purposes.
5. Right to stop marketing communications: You can stop receiving promotional emails at any time.
6. Right to data portability: You can request your information in a common format.

To exercise any of the rights above, please contact us by email. ppvio will process your request within a reasonable time.

ppvio does not knowingly collect any information from minors. An age verification process is followed during all registrations.

If a parent or guardian discovers that their child has provided information to ppvio, please contact [email protected] immediately. We will arrange for that information to be deleted promptly.

The ppvio platform uses services from game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other companies. These third-party organizations are governed by their own privacy policies.

For payment processing, bKash, Nagad, Rocket, and Upay have their own policies. ppvio is not responsible for the data processing practices of these organizations.

We advise you to read the privacy policies of these third-party services before using them.

ppvio may revise this privacy policy from time to time. For any significant changes, we will:

• Update the date on this page.
• Notify registered users by email.
• Display a notification about the changes after you log in to ppvio.

If you continue to use ppvio after a change, you are considered to have agreed to the revised policy. If you do not agree with the new policy, you may request that your account be closed.